In-Store & Online Order Return Policy
DURING COVID-19 WE WILL NOT BE ACCEPTING RETURNS. YOU WILL HAVE 30 DAYS FORM THE DAY WE REOPEN TO DO A RETURN. ALL RETURNS NEED TO BE IN THIER ORIGINAL PACKAGING, TAGS ON AND NOT WASHED OR WORN. IF YOU HAVE ANY QUESTIONS PLEASE CALL US OR EMAIL. PLEASE CHECK OUR SOCIAL MEDIA OR WEBSITE TO SEE WHEN WE REOPEN.
You have 7 days to return unused items in their original condition with receipt and original packaging for a refund in the form of the original tender - please note for online purchases the 7 days starts from the date on the receipt).
Upon receiving your return, FAB BABY GEAR will inspect the item to make sure it is in re-sellable condition before issuing a refund. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Store credit or exchange will be issued only for items returned within 30 days. For online purchases the exchange policy is 30 days from the date on the receipt. NO refunds or exchanges will be permitted without a receipt or gift receipt. For in store purchases as well as online orders being returned a copy of your receipt or gift receipt is required in order to process your return. For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange) Please sed your parcel to:
FAB BABY GEAR
1244 Wellington Street West
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.
Sale and clearance items are FINAL SALE.
For safety, health & hygienic reasons, the following products are final sale.
These products include, but are not limited to:
- Car seats and Car seat bases
- Breast pumps & accessories
- Bottles and Bottle nipples
- Nursing pads and Nursing accessories
- Pacifiers and Teethers
- Bath tubs & Bathing accessories
- Safety gates
- Skin Care products
- Special Order Items
- Clearance items
- Gift Cards
Sale items, promotions (that are not clearance) and certain 'in store specials' are eligible for returns. Please contact us for clarification if you are unsure if a product is final sale or not.
All special order and furniture items are final sales and cannot be cancelled. Special orders are items that we do not have in our inventory and have an estimated order lead time. Once the items have been paid and ordered, they cannot be returned and are a final sale. You will be informed of the estimated order time for your items prior to completing the special order. Delivery times are estimated and not guaranteed. Please note that estimates are given based on information given by the supplier; FAB BABY GEAR is not responsible for supplier delays or back orders. As soon as the order arrives in store you will be contacted or it will be shipped to you.
With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.
All car seats are final sale and cannot be returned or exchanged. This policy is in effect to ensure that these seats have not been compromised in any kind of altercation; whether a minor car accident, being dropped or being compressed under other items in a garage, etc. We take the safety of your children very seriously and will not risk compromising your child's safety with a car seat that has already been removed from the store. Should your car seat have a defect you must contact the manufacturer's customer service as it is their discretion on how the problem will be rectified and we will only take back a car seat if advised to do so by the manufacturer.
If you have any questions or concerns with regards to our policies please contact us at 613-729.8838 ext. 2 or firstname.lastname@example.org
In order to stay competitive in our market we are more than happy to price match certain items.
- Store flyer or website (must be Canadian and located in Ottawa) indicating the price
- Price matching must be done at time of purchase
- Product must be identical to item you wish to price match